When you drop your rug off at our 605 Cami Lane facility (or we pick it up directly from your home), our cleaning specialists begin with an initial inspection:

• Measuring and tagging your rug

• Checking for any pre-existing conditions or special concerns

• Providing a cleaning quote

If we discover any additional issues after we’ve picked a rug up from your home, we’ll discuss with you before moving forward — transparency is part of how we earn your trust.

Before we get your rug wet, we perform gentle compressed air dusting on both sides.

This important step removes dry soils like:

• Dust

• Dirt

• Pet dander

• Dead skin cells

• Other microscopic particles

By dusting first, we prevent dirt from turning into mud during washing — ensuring a cleaner, healthier final result.

Next, your rug is carefully washed using cold water and a plant-based, neutral pH cleaner.

• Rugs with pet urine damage are pre-treated to neutralize odors and bacteria.

• Other stains and spots are pre-treated as needed with safe, targeted solutions.

Our professional rug cleaning process is tough on dirt, gentle on fibers — keeping your rug’s colors vibrant and its structure intact.

After washing, your rug is thoroughly rinsed to remove all soil and cleaning residues.

This step ensures your rug feels fresh, soft, and completely free of leftover soaps or chemicals.

Once rinsed, your rug’s nap is carefully groomed with a horsehair brush to:

• Restore softness

• Smooth the fibers

• Enhance the rug’s natural texture and beauty

This extra touch gives your rug the clean, refreshed finish it deserves.

Your rug is then placed in a gentle, climate-controlled drying environment to dry overnight.

Careful drying helps protect delicate fibers and prevents mildew, shrinkage, or texture changes.

Before your rug comes home, we perform a final inspection:

• Vacuuming your rug for a clean, soft finish

• Double-checking for quality and cleanliness

Plus, ask about our premium rug pads — the perfect way to protect your rug and keep it in place.

Once your rug passes inspection, we’ll give you a call to schedule your pickup or delivery.

It’s that easy!